Effective Date: July 23, 2025

This Privacy Policy describes how PULL UP TRANSPORT & DETAIL, LLC ("we," "us," or "our"), a mobile car detailing service operating in Orlando, Florida, collects, uses, and discloses information about you when you visit our website pullupwashndetail.com, use our services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal information in compliance with applicable federal regulations and best practices regarding consumer data privacy.

1. Information We Collect

We collect various types of information to provide and improve our services, and to communicate with you effectively.

Information You Provide Directly to Us:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Contact & Appointment Details: When you request a quote, schedule a service, or communicate with us, you may provide personal identifiers such as your name, email address, phone number, and physical address (for mobile service appointments).

Vehicle Information: Details about your vehicle (e.g., make, model, year, license plate number, specific detailing needs) are collected to tailor and perform our services.

Payment Information: If you make a purchase, we collect payment details (e.g., credit card information). Please be aware that we utilize secure, reputable third-party payment processors (e.g., Stripe, PayPal), and we do not directly store sensitive full credit card numbers on our servers.

Communications: Records of your interactions with us, including emails, phone calls, text messages, or messages submitted through our website forms.

Information Collected Automatically (via Website Usage):

Usage Data: When you visit our website, we automatically gather certain information about your device and your activity on our site. This may include your Internet Protocol (IP) address, browser type, operating system, referring/exit pages, pages viewed, clickstream data, and the dates/times of your visits.

Cookies and Tracking Technologies: We employ cookies, web beacons, pixels, and similar technologies to enhance your browsing experience, analyze website traffic, understand user behavior, and for marketing purposes. Cookies are small data files stored on your device. You have the ability to control and manage cookies through your browser settings, though disabling them may impact certain website functionalities.

2. How We Use Your Information

We use the collected information for the following primary purposes:

Service Delivery: To schedule, confirm, and perform the requested mobile car detailing services at your specified location, and to process your payments.

Communication: To respond to your inquiries, provide customer support, send you service confirmations, appointment reminders, updates regarding your service, and important administrative notices.

Service Improvement & Development: To monitor and analyze trends, usage, and activities in connection with our services, and to continuously improve our website, service offerings, and customer experience.

Marketing & Promotions: To send you promotional materials, special offers, and information about new services that may be of interest to you. You have the right to opt-out of these marketing communications at any time.

Security & Fraud Prevention: To protect our website, services, and customers from potential fraud, unauthorized access, and other illegal activities.

Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes. We may share your information in the following limited circumstances:

Service Providers: We engage trusted third-party companies and individuals to facilitate our services, such as payment processing, website hosting, analytics, email delivery, and customer relationship management. These service providers are granted access to your information only to perform these tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.

Legal Obligations & Protection: We may disclose your information if required to do so by law, court order, or in response to valid requests by public authorities (e.g., law enforcement agencies). We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of our customers or others.

Business Transfers: In the event of a merger, acquisition, asset sale, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.

With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Your Choices and Rights

You have certain rights regarding your personal information:

Access and Correction: You may request access to the personal information we hold about you and ask us to correct any inaccuracies.

Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Please note that even if you opt out of marketing emails, we may still send you non-promotional communications, such as service confirmations or updates about your account.

Cookie Management: Most web browsers are configured to accept cookies by default. You can typically adjust your browser settings to remove or reject cookies. However, please be aware that disabling cookies may impact the functionality and your experience of our website.

Do Not Track: Our website does not currently respond to "Do Not Track" (DNT) signals from web browsers.

5. Data Security

We implement a variety of industry-standard technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption, firewalls, and secure socket layer (SSL) technology. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to remove that information from our servers.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise any of your rights, please contact us:

Email: [email protected]

Phone: ‭+1 (407) 454-0004‬